FAQs

What are your delivery times?

You will receive your order within a maximum of 10 to 14 days after ordering on the site. A confirmation e-mail with your tracking number will be sent to you as soon as your parcel is dispatched from our warehouse.

How can I track my order?

As soon as your order is dispatched from our warehouses, you will receive a tracking link by email, enabling you to follow its progress.

Do you ship all over the world?

No, our shipping is limited to the United States only.

Do you have a refund policy?

We do our best to resolve any problems our customers may encounter with their online items. If you would still like to receive a refund on your order, we can of course make the payment, provided the claim is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.

What payment methods are available?

We accept all major credit cards (VISA, MasterCard, AMEX). However, we do not accept cheques, money orders or bank transfers.