We offer a 30-day return policy, allowing you to return your purchase within 30 days of receiving it.

Exchanges 
You can replace items if they are defective or damaged. or If you need to exchange it for the same item, send us an email at contact@zyvale.com

Shipping
To return your product, you should email contact@zyvale.com and we will advise the next steps

Returns
Returns are assessed on a case-by-case basis and must be registered via emailing contact@zyvale.com before returning your item. If your item has been damaged during transit please see the Shipping section.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

FAQ 

Do you accept returns from these countries?
Yes, I accept returns

How can customers return your products?
In-store
by mail

How will customers get the return label?
Download/print

Select the product conditions that you allow for returns?
New

What is the restocking fee?
No restocking fee

How much will customers pay for return shipping?
No cost

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@zyvale.com





PRODUCT AVAILABILITY
Zyvale is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days within USA, in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Customs, Duties and Taxes

 

we are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

CUSTOMER SERVICE
If you have any questions regarding your exchange or return please email us at contact@zyvale.com